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                                                                                                         SHIPPING

 

Thank you for shopping at Dos Santos Art & Couture! Below is some information about our shipping policies and what to expect when ordering from our web store.

Shipping is available inside the EU and internationally.  All packages will be shipped using Business Parcel Service unless stated otherwise. EU countries will typically receive their orders within 3-5 business days after posting. Orders only ship on business days, Mon-Fri. Business days do not include weekends or holidays.

Given the entirely handmade nature of the product, please allow at least 1 business week for your item(s) to be posted.  International orders outside the EU may be subject to longer delivery times. If for any reason there is a delay in processing your order, we will be in touch immediately to keep you entirely updated.

Dos Santos Art & Couture ships internationally with a few exceptions. Please note that you the buyer are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges etc. required by your individual country for importing consumer goods. We do not collect these taxes beforehand and can offer no estimate of the potential cost as these vary so greatly around the world. Please research this thoroughly to avoid surprise charges on your item.

After payment is authorised and verified work will begin on your order, with your very own tailored measurements.

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Outside the EU Free shipping is only included on all orders over €150. For those under €150 a standard parcel service charge will be applied.

                                                                                        REFUNDS

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If you’re looking to return or exchange your order for whatever reason, we're here to help! You can return your product for a different product or a refund to the original payment method within 14 days of receiving your item.

Please note : Tailored items can not be refunded, however, free alterations can be made.

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  • Returned items must have tags still on and be returned in original product packaging 

  • Returned items must have no visible signs of wear or use 

            

Please note : Face masks may not be returned due to hygiene concerns.

 

To initiate a return or exchange or for alterations, please contact Dos Santos Art & Couture with a full description of the problem. DOSSANTOS.ART.COUTURE@GMAIL.COM

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